Great piece in the Economist on how global logistics are being transformed thanks to digital, and, for the last mile, the 'GiG economy'.

Amazon and Volvo announced today a partnership to let delivery companies drop off parcels to the trunk of your car. It's actually second...

Most commentators seem to be missing the bigger picture when commenting on House of Fraser's public admission that it is considering a...

I'm not sure whether to be excited about or terrified by this article on the explosion in Direct-to-Consumer (DTC) businesses. 

At...

Recently, we've worked with two very different clients (a retailer and a leisure operator) who are both going through a big change in...

Latest estimates place over 40% of jobs in the retail sector are at risk from automation. That would result in over 2 million lost roles...

I’m straight from a secret meeting with an app developer south of the river - and my world has been rocked. The near-future of shopping...

I'm reading news today about P&G bringing more of its media in-house 

It reminded me of a media training course I used to teach,...

Consumer expectations of delivery continue their relentless march: speed of fulfilment is now rated by 8% of US consumers as the most...

The confusion (not least among US senators) as to Facebook's strategy and business model continues. The continued accusation of "Facebook...

A new release today from the Office for National Statistics showing a 4% increase in labour costs per hour and rising wage inflation in...

We've sent flowers and written a nice note. I think the eulogy was kind.

But Omni-channel is dead, and retailers need to focus. It was a...

We serve some of the world’s leading disrupters. They want to know what new worlds there are to conquer, where the weak points in today’s...

One of the delights of my job is the occasional serendipitous meeting with a marvellous executive who makes you think afresh. And so it...

Interesting to read about Shift's partnership with Cox/Mannheim to provide the physical infrastructure to underpin its online sales....

Will voice commerce be the next evolutionary step in digital commerce? And if so, what will it mean for retailers who have choices to...

It would be easy for retailers to underestimate the significance of the announcement this week that Zara is rolling-out augmented reality...

It's unfortunate timing for one of the biggest tech market events of the year. Spotify comes to market today in the midst of a highly...

Uber has shut down its same day parcel delivery business, and in fact it never made it beyond three US test cities. You could argue that...

Analytics is everywhere and we can learn from looking with the widest aperture, perhaps in the unlikeliest places, and bring examples...

Here's looking at SKU, kid! (Ok, I've been working a lot in Casablanca this year).

So, here's a sneak preview of important SKU rules we'll...