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The perils of losing the human touch

Latest estimates place over 40% of jobs in the retail sector are at risk from automation. That would result in over 2 million lost roles...

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No such thing as a free delivery

Consumer expectations of delivery continue their relentless march: speed of fulfilment is now rated by 8% of US consumers as the most...

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What was Facebook thinking?

The confusion (not least among US senators) as to Facebook's strategy and business model continues. The continued accusation of "Facebook...

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Omni-channel is dead

We've sent flowers and written a nice note. I think the eulogy was kind.

But Omni-channel is dead, and retailers need to focus. It was a...

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Can SKUs ever be brands?

One of the delights of my job is the occasional serendipitous meeting with a marvellous executive who makes you think afresh. And so it...

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Into the storm

It's unfortunate timing for one of the biggest tech market events of the year. Spotify comes to market today in the midst of a highly...

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Build your analytics Agartha

Analytics is everywhere and we can learn from looking with the widest aperture, perhaps in the unlikeliest places, and bring examples...

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Here's looking at SKU, Kid

Here's looking at SKU, kid! (Ok, I've been working a lot in Casablanca this year).

So, here's a sneak preview of important SKU rules we'll...

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